asyncmate Terms of Service

Last updated: September 9, 2026

These Terms of Service ("Terms") are a binding agreement between you and Code7 d.o.o., a limited liability company registered in Croatia (OIB 76594489608, MB 06051537, registered address Zagorska ulica 105, 42220 Novi Marof, Croatia) ("asyncmate", "we", "us", "our"). They govern your access to and use of the asyncmate website at asyncmate.com, the asyncmate Slack and Microsoft Teams applications, and all related services (together, the "Service").

Please read these Terms carefully. Our Privacy Policy is incorporated into these Terms by reference and describes how we handle personal data. Where we process personal data within Customer Data on your behalf, our Data Processing Agreement (the "DPA") is also incorporated into these Terms and prevails over them for personal-data processing matters.

1. Acceptance of these Terms

By clicking "Create your account", "Continue with Slack", "Continue with Microsoft" or "Continue with Google", by installing the asyncmate Slack or Microsoft Teams app, or by otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Business use only. The Service is offered to companies, organizations, and people acting in the course of their trade, business, craft, or profession. It is not offered to consumers. By using the Service you confirm that you are acting in a business capacity. Where mandatory consumer-protection law nonetheless applies to you, nothing in these Terms limits the rights it gives you.

If you accept these Terms or use the Service on behalf of an organization (for example, by connecting your employer's Slack workspace), you represent that you have the authority to bind that organization to these Terms, and "you" and "Customer" refer to that organization.

Authorized Users. If you only interact with the Service as a member of a connected Workspace (for example, by answering a check-in, voting in a poll, or receiving a reminder), you are an Authorized User, not a Customer. The Customer's agreement with us governs that use. Answering a check-in does not create an account, a subscription, or any payment obligation for you personally; the Customer is responsible for the Workspace and its billing (Section 4).

We may update these Terms as described in Section 16. Your continued use of the Service after an update takes effect constitutes acceptance of the revised Terms.

2. Definitions

Service: the asyncmate async standup / check-in and reminder bot for Slack and Microsoft Teams (the Teams app is in beta), the asyncmate website, and related features described in Section 3.
Customer: the organization or individual that connects a Slack workspace or a Microsoft Teams team to the Service and is responsible for the account.
Authorized User: any member of a connected Slack workspace or Microsoft Teams team who interacts with the Service (for example, by answering a check-in, voting in a poll, or receiving a reminder).
Workspace: a Slack workspace connected to the Service, identified by its Slack team_id, or a Microsoft Teams team connected to the Service, identified by its Teams team ID. That identifier is the tenant key for all data and billing.
Active Participant: an Authorized User who answered at least one check-in or survey question, or logged hours, within the trailing 30-day activity window. Passive members who merely receive reminders, are listed in a channel, vote in polls, or give or receive kudos are not Active Participants. Active Participants are the unit on which paid billing is metered (see Section 5).
Check-in: a configured async standup, survey, poll, or similar recurring or one-off prompt that collects responses from participants.
Reminder: a scheduled message posted to a channel or user with no response collection. Reminders are always free (see Section 5).
Customer Data: content submitted to or generated through the Service by or on behalf of the Customer and its Authorized Users, including check-in answers, poll and survey votes, kudos messages, logged hours, and out-of-office entries.
DPA: the asyncmate Data Processing Agreement, which governs our processing of personal data within Customer Data.

3. Description of the Service

asyncmate is a bot for Slack and Microsoft Teams that helps teams run:

Async standups and check-ins: scheduled or one-off prompts that collect free-text and structured (select, scale, yes/no) answers from participants and compile them into a digest.
Reminders: scheduled channel or direct messages with no response collection.
Polls and surveys: in-channel voting, including optional anonymous surveys, eNPS, and pulse checks.
AI digests: an optional paid feature that summarizes a check-in run into blockers and action items using a third-party AI model (see Sections 5 and 9). Digests produced with AI are labeled as an AI summary.
Kudos: public shout-outs given with a slash command, posted in the channel and recorded on the dashboard. Monthly volume may be limited on the free plan, as published on our pricing page.
Supporting features, such as an hours/timesheet logger, out-of-office-aware scheduling, and /asyncmate slash commands.

The Service runs an always-on scheduler that fires check-ins and reminders at their configured times, adjusted for each participant's time zone where enabled.

The Service is under active development. We may add, change, or remove features from time to time. We aim to preserve core functionality but do not guarantee that any particular feature will remain available.

4. Eligibility and Accounts

Eligibility. The person who creates an account or connects a Workspace must be an adult with the capacity to form a binding contract and the authority to bind the Customer (Section 1). The Service is for business and team use only (Section 1) and is not directed to children. The Customer is responsible for ensuring that its Authorized Users may lawfully use the Service.

Registration. You may create an account using an email address and password, or by signing in with Slack, Google or Microsoft (OIDC), or via a passwordless email magic link. You agree to provide accurate information and to keep it current.

Credentials and security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at support@asyncmate.com if you suspect unauthorized access.

Authority to connect a Workspace. By connecting a Slack workspace or a Microsoft Teams team, you represent that you are authorized to do so and to enable the Service to access and process data from that workspace on the Customer's behalf.

Responsibility for Authorized Users. The Customer is responsible for its Authorized Users' use of the Service and for their compliance with these Terms. Where the Customer connects a third-party destination such as Notion (Section 9), the Customer is responsible for informing participants that their answers are archived there.

5. Subscription, Fees and Billing

Plans. The Service offers:

A free tier for up to 10 Active Participants per Workspace, without AI digests.
A paid (Pro) plan billed at USD $2.50 per month per Active Participant, which unlocks paid features including the AI digest.

Launch offer. Until November 1, 2026, every Workspace has free access to all paid-plan features, including AI digests. You do not need to provide a payment method to use the Service during the launch offer, and nothing converts to a paid subscription automatically when it ends: a Workspace stays on (or reverts to) the free tier unless it explicitly subscribes to the paid plan. If you choose to start a free trial or a paid subscription during the launch offer, the trial and subscription terms in this Section apply. We will give workspace owners reasonable notice before the launch offer ends.

Free trial. A Workspace that has never had a paid subscription can start the paid plan with a 14-day free trial. A payment method is collected when the trial starts. Unless you cancel before the trial ends, the subscription converts automatically to a paid subscription on the day the trial ends, and the first charge is made on that day for the Active Participant quantity shown at checkout. We email the account owner a reminder about three days before the trial ends. You can cancel at any time during the trial through the Stripe customer portal, in which case nothing is charged. Each Workspace gets one trial; cancelling and subscribing again does not start a new one.

What is metered. Billing is metered on Active Participants: only people who answer a check-in or survey question, or log hours, are counted. Reminders are always free and never billed: recipients who merely receive reminders are not Active Participants. The free-tier participant limit gates check-ins only; it never pauses or restricts reminders.

Free-tier limit. If a Workspace exceeds 10 Active Participants, we will notify the account owner, and after a short grace period, check-ins may be paused until the Workspace upgrades to the paid plan. Reminders continue to operate regardless.

Payment processor. Paid subscriptions are handled through Stripe. Payment details are entered on Stripe-hosted checkout and billing pages. We never receive or store your full card details; we store only the identifiers Stripe returns (such as customer and subscription IDs). Your use of Stripe is subject to Stripe's own terms.

Auto-renewal. Paid subscriptions renew automatically at the end of each billing period until cancelled. Seat-count and plan changes take effect at the next renewal; we do not apply mid-cycle proration (see below).

Billing period. A billing period is the monthly cycle anchored to the date the paid subscription starts, as shown in the Stripe customer portal. The Active Participant count for a renewal is taken over the trailing 30-day activity window at the time the renewal is prepared.

Failed payment. If a renewal charge fails, Stripe retries it. If payment is still not completed after those retries, we may suspend or cancel the paid subscription, in which case the Workspace reverts to the free tier and its limits.

Currency and taxes. Fees are stated and charged in US dollars (USD). Fees are exclusive of taxes. You are responsible for any applicable taxes, except taxes on our income. Where required, VAT may be applied; for eligible EU business customers, the reverse-charge mechanism may apply. You are responsible for providing accurate tax and billing information (including a valid VAT ID where relevant).

No mid-cycle proration. We currently do not apply mid-cycle proration. Changes to your Active Participant count or plan take effect at your next renewal according to our billing configuration, and we do not currently issue prorated credits or charges within a billing period. We may introduce proration and annual plans in the future.

Price changes. We may change our prices. We will give at least 30 days' notice of any price increase, by email to the account owner, and the increase takes effect on your first renewal after that notice period.

6. Cancellation and Refunds

Cancellation. You may cancel your paid subscription at any time through the Stripe customer portal or by contacting support@asyncmate.com. Cancellation takes effect at the end of the current billing period; you retain paid access until then, and your subscription will not renew afterward.

Uninstalling. If you remove the asyncmate app from your Slack workspace or Microsoft Teams team, we treat this as a cancellation: your paid subscription is set to cancel at the end of the current billing period, and your Workspace data is handled as described in Section 13 and in our Privacy Policy (including the deletion of personal data after the retention window). As described in Section 13, a minimal entitlement record (described in Section 8 of the Privacy Policy) keyed to your Slack team_id or Teams team ID is retained after that deletion to prevent free-tier resets and to maintain billing integrity.

Refunds. Except where required by applicable law (including any mandatory EU consumer withdrawal rights) or expressly provided in these Terms (the refund on termination for our uncured material breach in Section 13, on a material adverse change in Section 16, and on an objection to a new sub-processor in Section 6 of the DPA), fees already paid are non-refundable, and we do not provide refunds or credits for partial billing periods or unused time. Nothing in this section limits any statutory rights you may have as a consumer.

7. Acceptable Use

You agree not to, and not to permit any Authorized User to:

use the Service for any unlawful, infringing, harassing, or abusive purpose, or to submit content you do not have the right to submit;
reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
circumvent, disable, or interfere with the Active-Participant metering, security, tenancy isolation, or rate limits of the Service;
resell, sublicense, or make the Service available to third parties except as intended through normal use within your Workspace;
probe, scan, or test the vulnerability of the Service, or access it in a manner that overloads or disrupts it;
configure check-ins, surveys, or polls to solicit special categories of personal data (such as health, religious beliefs, or trade-union membership). The Service has no safeguards designed for such data; where a free-text answer incidentally contains it, we process that answer under the same safeguards as all other Customer Data and make no separate use of it (DPA, Section 2);
use the Service for covert monitoring of workers, or as a tool for monitoring or evaluating the performance of individual workers. The Service, including the blocker ledger, insights, and AI digest output, is a team-coordination tool. It is not designed for, and must not be used as the basis for, decisions that produce legal or similarly significant effects on an individual, such as hiring, discipline, compensation, promotion, or dismissal;
use the AI digest or any other AI-assisted feature in a way that violates the usage policy of our AI provider, Anthropic (published at anthropic.com/legal), which we are required to pass on to you;
use the Service if you are, or act on behalf of, a person or entity subject to sanctions administered by the EU, the UN, the UK, or the US, or located in a country or territory subject to comprehensive sanctions or embargo, or otherwise use the Service in violation of applicable export-control or sanctions laws; or
use the Service in violation of Slack's or Microsoft's terms and policies, including Slack's Acceptable Use Policy and API Terms and the Microsoft Teams and Azure Bot Service terms.

We may suspend or limit access to protect the Service, other customers, or third parties, or to comply with law.

8. Customer Data and Intellectual Property

Customer owns Customer Data. As between you and us, the Customer owns all Customer Data. You grant us a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Data solely to provide and support the Service (including generating digests, running the scheduler, and, where enabled, producing AI digests), and as otherwise described in our Privacy Policy.

Roles and the DPA. For personal data within Customer Data, the Customer acts as data controller and asyncmate acts as data processor under the DPA, which is incorporated into these Terms and prevails over them for personal-data processing matters (including security, sub-processors, breach notice, and deletion). asyncmate is the controller of account, billing, and website data. See the Privacy Policy for details.

Our intellectual property. We own and retain all rights, title, and interest in and to the Service, including all software, designs, and the asyncmate name and logo. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service; no other rights are granted by implication.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

9. Third-Party Services

The Service depends on and integrates with third-party services, and your use of the Service is also subject to their terms:

Slack: for Slack Workspaces the Service operates through Slack's OAuth, Web API, Events, and Interactivity. Your use of Slack is governed by Slack's own terms and policies. We are not responsible for Slack's availability, changes, or actions.
Microsoft: for Microsoft Teams Workspaces the Service operates through the Azure Bot Service and Microsoft Teams. Your use of Teams is governed by Microsoft's own terms and policies. We are not responsible for Microsoft's availability, changes, or actions. The Teams app is in beta and installs through your organization's app catalog until it is listed in the Microsoft Teams Store. Continue with Microsoft is an optional sign-in via Microsoft (OIDC), used only if you choose it.
Stripe: payment processing (see Section 5).
Anthropic (Claude API): where you enable the AI digest, check-in answer text and related content are sent to Anthropic to generate summaries. Before sending, we replace participants' profile names with their opaque Slack or Microsoft Teams identifiers and resolve the names back on our own servers after the model responds. The answer text itself is sent as written, so it may still contain names or other personal information that participants typed; this reduces direct identification but does not make the input anonymous. The AI digest is a paid-tier feature and can be turned off per Workspace, in which case no content is sent to Anthropic and the digest degrades to a plain (non-AI) format. Each Workspace also has a daily AI digest allowance that scales with its number of Active Participants, as described on our AI digest page; once it is used up, the remaining digests that day (UTC) post in the plain format, and no fee changes as a result. AI output is generated automatically and can be inaccurate or incomplete; the Customer must apply human review before relying on it and must not use it as the sole basis for decisions with legal or similarly significant effects on individuals (see Section 7). We do not use Customer Data to train AI models, and, as of the effective date, Anthropic's commercial API terms provide that it does not train on inputs sent through that API by default. See the Privacy Policy and Anthropic's current terms for details.
Google: optional sign-in via Google (OIDC), used only if you choose it.
Notion: optional. By connecting Notion you authorize us to write check-in content (respondent display names, answers, the AI summary where enabled, and who didn't respond) into a database we create in your Notion workspace, for every check-in you enable it on. Your use of Notion is governed by Notion's terms. You are responsible for who can access that Notion workspace and for informing participants that their answers are archived there. Content already written to Notion stays there when you disconnect or delete data in asyncmate.

We are not responsible for outages, changes, discontinuation, or acts or omissions of third-party services beyond our reasonable control.

10. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT THE ALWAYS-ON SCHEDULER WILL DELIVER EVERY CHECK-IN, REMINDER, DIGEST, OR OTHER MESSAGE AT THE INTENDED TIME OR AT ALL. The Service depends on third parties (including Slack) and on timely scheduling, and messages may occasionally be delayed, duplicated, or missed. You are responsible for verifying anything you rely on.

Some jurisdictions do not allow the exclusion of certain warranties, and mandatory consumer-protection laws may grant you rights that these disclaimers cannot limit. Nothing in this section affects those rights.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID OR PAYABLE BY THE CUSTOMER TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100). THIS CAP DOES NOT APPLY TO THE CUSTOMER'S OBLIGATION TO PAY FEES OR TO THE CUSTOMER'S INDEMNIFICATION OBLIGATIONS UNDER SECTION 12.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or willful misconduct. Where you use the Service as a consumer, mandatory consumer-protection rights are not affected.

12. Indemnification

You agree to defend, indemnify, and hold harmless asyncmate and its personnel from and against any third-party claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of or relating to (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your breach of Slack's or another third party's terms in connection with the Service. This obligation is subject to the limitations in Section 11 and does not apply to the extent a claim arises from our own breach or unlawful conduct.

Procedure. We will notify you promptly of any claim for which we seek indemnification (a delay affects your obligations only to the extent it prejudices you), give you sole control of the defense and settlement of the claim, and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits fault on our behalf or imposes obligations on us, other than the payment of money you cover, without our prior written consent, which we will not unreasonably withhold. We may participate in the defense with our own counsel at our own expense.

13. Term and Termination

Term. These Terms apply from your first use of the Service and continue until terminated.

Termination by you. You may stop using the Service at any time, cancel your subscription (Section 6), and/or remove the app from your Slack workspace or Microsoft Teams team.

Termination for our breach. If we materially breach these Terms and do not cure the breach within 30 days after you notify us in writing at support@asyncmate.com describing it, you may terminate the affected subscription by written notice. If the breach cannot be cured, or is a security incident that requires immediate action, you may terminate on notice without waiting for the cure period. In either case we will refund the prepaid fees for the period after the termination date. Your rights under mandatory law, and our data-return and deletion obligations under this Section and the DPA, are unaffected.

Termination or suspension by us. We may suspend or terminate your access if you materially breach these Terms (including non-payment or violation of Section 7), if required by law, or if continuing to provide the Service to you would expose us or others to material risk. Where practical and lawful, we will give notice and an opportunity to cure.

Effect of termination. On termination or uninstall, your right to use the Service ends. We mark the Workspace as uninstalled rather than deleting it immediately, so that a reconnect within the retention window is not treated as a fresh free tier. Personal data associated with the Workspace is then hard-erased after our retention window (currently 14 calendar days after the Workspace is marked uninstalled), as described in the Privacy Policy. During that window you may ask us at support@asyncmate.com for an export of your Workspace's Customer Data in a structured, machine-readable format before it is erased, and we will confirm deletion on request once the purge has run. A minimal entitlement record (keyed to the Slack team_id or Teams team ID, described in Section 8 of the Privacy Policy) is retained to prevent free-tier resets and to maintain billing integrity.

Survival. Sections that by their nature should survive termination, including Section 2 (Definitions) and Sections 5 and 6 (as to fees accrued and refund terms), 8, 10, 11, 12, 14, 15, and 17, survive.

14. Confidentiality

Each party may receive non-public information of the other. Each party agrees to protect the other's confidential information with reasonable care and to use it only as needed to perform under these Terms, except as required by law. This does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or is rightfully received from a third party.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Croatia, without regard to its conflict-of-laws rules. The court with subject-matter jurisdiction in Varaždin, Croatia will have exclusive jurisdiction over disputes arising out of or relating to these Terms, subject to any mandatory rights of consumers to bring proceedings in, or benefit from the mandatory laws of, their country of residence within the EU. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. Changes to the Service and to these Terms

We may modify the Service as described in Section 3. We may also update these Terms from time to time. If we make a material adverse change, we will give at least 30 days' notice before it takes effect (by email to the account owner; we may also post a notice on asyncmate.com or in the Service) and update the "Last updated" date above; a shorter period may apply only where a change is required by law, security, or abuse prevention. Changes take effect on the date stated in the notice, and your continued use of the Service after that date constitutes acceptance. If you do not agree to a change, you may cancel as described in Section 6 before it takes effect; for a material adverse change to a paid plan, we will refund the unused part of any period already paid. Changes to the DPA will not materially reduce the level of data protection for Customer Data for as long as we process it, whether on the free tier, a trial, the launch offer, or a paid plan.

17. General

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including third-party service outages, network failures, and acts of government.

Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.

Notices. We may send notices to the account owner's email or post them within the Service or on asyncmate.com. Legal notices to us must be sent to support@asyncmate.com and to Code7 d.o.o., Zagorska ulica 105, 42220 Novi Marof, Croatia.

Entire agreement. These Terms, together with the Privacy Policy, the DPA, and any order or plan you select, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject. If these documents conflict, the DPA prevails for personal-data processing matters, then any order you have signed with us, then these Terms. Descriptions on our pricing page and in the app help you understand the Service but do not change these Terms, except where these Terms expressly refer to them (for example the free-tier limits and the AI digest allowance).

18. Contact

asyncmate, operated by Code7 d.o.o. Registered address: Zagorska ulica 105, 42220 Novi Marof, Croatia Place of establishment / registration: Croatia Court register: Trgovački sud u Varaždinu, MBS 070213717 OIB: 76594489608 · MB: 06051537 Share capital: €2,500.00, paid in full Support and legal notices: support@asyncmate.com Website: https://asyncmate.com